Privacy Policy

Last updated: March 2026  ·  Effective date: March 2026

1. About Us

Mindset A.I ("we", "us", "our") is an AI training and education business operating in Sydney, New South Wales, Australia. We provide practical AI training services to small business owners across Australia, delivered face-to-face and online.

Privacy contact: info@mindsetai.com.au

2. What Personal Information We Collect

We collect personal information only when you voluntarily provide it. This may include:

• First and last name
• Business email address
• Business name and team size
• Information you share about your business goals and challenges
• Records of communications between you and Mindset A.I

We do not collect sensitive information (as defined under the Privacy Act) such as health, financial, or government identity information unless you specifically provide this in the course of engaging with us.

3. How We Collect Personal Information

We collect personal information through:

• Our website contact form (processed via Formspree)
• Direct email correspondence
• Phone or video call conversations
• In-person training sessions

We collect information only by lawful and fair means and only where it is reasonably necessary for our functions and activities (APP 3).

4. Why We Collect and Use Personal Information

We collect and use your personal information to:

• Respond to your enquiries and provide information about our services
• Deliver training services you have engaged us for
• Send follow-up support and materials directly related to your training
• Improve our services based on client feedback
• Comply with applicable legal and regulatory obligations

We will not use your personal information for unsolicited direct marketing without your express or implied consent, in compliance with the Spam Act 2003 (Cth). Any marketing communications we send will include a clear and functional unsubscribe mechanism.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances:

• Service providers: Third-party tools used to operate our business (e.g. Formspree for form submissions). These providers are required to handle your information in accordance with Australian privacy obligations.
• Legal requirements: Where required or authorised by Australian law, a court order, or government authority.
• With your consent: Where you have expressly authorised us to share your information.

We take reasonable steps to ensure third-party service providers comply with the Australian Privacy Principles (APP 11).

6. Cross-Border Disclosure of Personal Information

Some third-party service providers we use may store or process data outside of Australia. Where personal information is disclosed to overseas recipients, we take reasonable steps under APP 8 to ensure it is treated with protections at least comparable to those required under the Australian Privacy Principles.

7. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure (APP 11). Measures include:

• Use of reputable and secure third-party platforms for data handling
• Restricting internal access to personal information to those who require it
• Retaining personal information only for as long as reasonably necessary

When personal information is no longer required for any purpose, including legal obligations, we will take reasonable steps to destroy or de-identify it.

8. Notifiable Data Breaches

In the event of an eligible data breach that is likely to result in serious harm to individuals, we will comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988. This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable after becoming aware of the breach.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you (APP 12)
• Correct information that is inaccurate, out-of-date, or incomplete (APP 13)
• Request deletion of your personal information, subject to our legal obligations
• Opt out of direct marketing communications at any time
• Lodge a complaint about how we have handled your personal information

To exercise any of these rights, contact us at info@mindsetai.com.au. We will respond within a reasonable timeframe and at no cost to you, unless a request is manifestly excessive.

10. Privacy Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us in the first instance at info@mindsetai.com.au. We will acknowledge your complaint promptly and respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

11. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience. We do not use cookies for targeted advertising or cross-site tracking. You may disable cookies through your browser settings; however, this may affect some functionality of the website.

12. Links to Third-Party Websites

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date. Continued use of our website or services following any update constitutes your acceptance of the revised policy.

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Note: You should insert your ABN in this document. For all privacy-related enquiries, contact info@mindsetai.com.au. This policy was last reviewed in March 2026.